• Apollo Theater
  • New York, NY
  • Customer Service/Call Center
  • Full-Time
  • 143 Morningside Ave

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The Apollo Theater is a commissioner and presenter; catalyst for new artists, audiences, and creative workforce; and partner in the projection of the African American narrative and its role in the development of American and global culture. The Apollo envisions a new American canon centered on contributions to the performing arts by artists of the African diaspora, in America and beyond.

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CRM and Data Analytics Associate

Reporting to the Senior Director of Marketing, the CRM & Data Analytics Associate is responsible for providing oversight of the Apollo Theater?s customer focused portfolio of digital systems that support ticketing, customer relationship management (CRM), email, website, survey, direct mail and digital promotions functions for the institution, with a focus on reporting, quality control improvements, and customer satisfaction.

Responsibilities:


Manipulate data to pull reports and customer list queries to optimize performance of marketing campaigns
Analyze and report on surveys, sales and marketing campaigns
Distribute and track sales attribution ticketing links and conversion tracking pixels
Identify and analyze sales trends, and present data clearly both written and verbally
Coordinate the Apollo?s email marketing efforts, including messaging and brand adherence, trafficking of proofs, and implementation of the department?s automated e-mail marketing system
Submit reports to Senior Director of Marketing considering progress to goals for online sales conversation, website visitation, video viewership, social media growth, and other key metrics
Monitor the ApolloTheater.org and Ticketmaster.com website information for accuracy control and send change requests as needed
Ensure quality control on all interactions with Apollo customers and donors that involve the customer relations database
Investigate customer complaints and recommend resolutions
Manage categories for mailing lists, prospects, special invitations, interests, ticket-buying history and other attributes that would allow identification for groups of potential ticket buyers and donors
Supply database login credentials and training to employees as needed
Collaborate with key vendors who provide data cleaning, analytic, and marketing automation services for use in statistical reporting, analysis, prospect research and relationship management
Collaborate with the Apollo Director of IT on database administration needs
Execute tactics related to the digital marketing strategies for special events and programs including for Amateur Night and Apollo Presents shows


Requirements:


Bachelor?s degree preferred
1-2 years of experience in database administration
Proficient with MS Office
Experience with CSS, HTML, SQL, WordPress, Archtics, Adobe CS preferred


Benefits:

We value our employees' time and efforts. Our commitment to your success is enhanced by competitive salary and our extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

To Apply:

To respond to this opportunity, please go to:

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Associated topics: call center manager, customer care manager, customer service manager, director, leadership, manager, monitor, operations manager, service manager, team manager

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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