Overall purpose of role The role is for an experienced solutions architect to provide solutions architecture and design for customer contact channels including telephony, webchat, video and supporting services.
Key Accountabilities Production of architectural visions and end-to-end designs for Contact Centre solutionsCo-ordination of impact assessment activities for proposed solutionsBe the steward for one or more capabilities/technologies, setting ongoing roadmap and direction for them ensuring all components remain in support and conform to Bank standardsProject governance in terms of conforming to architectural standards and strategy
Stakeholder Management and Leadership Able to develop and maintain constructive relationships with senior business stakeholders at all levels;Able to develop and maintain peer relationships with CTO and other Transaction Cycle architectsExcellent communicator with the ability to communicate and demonstrate to internal and external audiences on a wide range of topics;Ability to communicate in the language of the business with a strong understanding of the financials and key drivers of business value; andFirst class intellect, flexibility of thinking and an ability to analyse and distil complex information quickly, presenting to non-Technology colleagues in a clear and succinct manner. Decision-making and Problem Solving Very strong strategic vision required with a proven ability to: o Shape, develop and execute strategy to drive major change; o Drive towards a target operating model and respond to changes in the external environment; o Partner with the business to align business and IT strategies and maximize the value of technology investments; o Execute a strategic agenda within a robust cost management and control framework; and o Balance the need for commercial innovation with the high levels of risk, control and cost management required in O&T. High level of conceptual systems thinking that creates transformational innovations through synergies of new business models and new technologies; andTrack record of Strategic innovation and creating value for the business and ability to adapt innovation in other industries to the FS customer and regulatory environment. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Risk Management Framework and internal Barclays Policies and Policy Standards. Person Specification Essential Skills/Basic Qualifications: Real world architecture experience is essential with significant practical experience of defining enterprise wide technical solutions, documenting them and driving them to deliveryExperience in architecting end to end solutions including software/application architecture and integrationAn application background, including Java/Java Enterprise experience and ecosystem, as well as an understanding of API architecture, including RAML, SOAP etcExposure to Service Orientated Architecture design principles, service definition and web services implementation including external exposure of API componentsExposure to data architecture and database modelling background (Mongo, Maria, Teradata, Hadoop etc)The candidate will have an understanding of service management Able to demonstrate previous evidence of drive, energy, commitment, and enthusiasmAbility to provide a world-class customer/client experience, underpinned by a lean cost base, strong controls and a culture of collaboration, innovation and high performance.Very strong strategic vision. Proven ability to:Shape, develop and execute strategy to drive major change;Drive towards a target operating model and respond to changes in the external environment; o Partner with the business to align business and IT strategies and maximize the value of technology investments; o Execute a strategic agenda within a robust cost management and control framework; and o Balance the need for commercial innovation with the high levels of risk, control and cost management required in O&T. Track record of successfully architecting: o A Technology function within a complex multi-national organisation; o Commercially proven, strategic innovations within a technological or Financial Services organisation, with an emphasis on new customer experiences; o BAU 'Run the Bank' Technology capabilities in a complex, multi-national organisation; o Deep understanding of the client experience and customer value chain; o Must ensure technology continues to provide innovation for commercial and customer benefit, whilst retaining appropriate controls to ensure a secure and controlled environment; High level of conceptual systems thinking that creates transformational innovations through synergies of new business models and new technologies; andTrack record of Strategic innovation and creating value for the business and ability to adapt innovation in other industries to the FS customer and regulatory environmentAble to develop and maintain constructive relationships with senior business stakeholders;Excellent communicator with the ability to communicate and demonstrate to internal and external audiences on a wide range of topics; Desirable skills/Preferred Qualifications: Knowledge of contact centre technologies including inbound and outbound telephony, IVR, webchat, email handling, and voice biometrics is desirable but not essentialCompetence in the execution of substantial IT delivery programmes from inception through deliverySolution architect and enterprise architect training and certification, e.g. TOGAF or BCSKnowledge of open communication standards such as SIP and WebRTCKnowledge and experience of open source projects including those related to contact centresExperience with product selection processes (RFPs, RFIs) About Barclays Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns. Our two clearly defined divisions, Barclays UK and Barclays International, provide diversification by business line, geography and customer, enhancing financial resilience and helping to contribute to the delivery of consistent returns through the business cycle. We have a strong core business with exciting prospects, well positioned to deliver long-term value for our shareholders. Consistent with the objective of delivering long-term sustainable value for all our stakeholders, we have developed our Shared Growth Ambition - our approach to citizenship and the sustainability of the business model we operate. The aim is to make decisions and do business that provides our clients and customers, and the communities which we serve, with access to a prosperous future. The delivery of our strategy is underpinned by the energy, commitment and passion of our people, and we are clear on our common purpose: to help people achieve their ambitions, in the right way. About Contact Centre Transaction Cycle The Contact Centre Transaction Cycle is responsible for proving technical solutions to support the Contact Centre operations globally About Customer Contact Team As a member of the Customer Contact team you will be joining a dynamic group that look after the end to end delivery of technology across the entire Barclays Contact Centre estate. We architect, build, develop and release software and infrastructure for core voice platforms, Dialler, WFM/QM, Call recording speech analytics and Voice Biometrics and IVR applications and other customer interaction channels (e.g. Chat, Video) to give our customers and agents a consistent cross channel experience. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. We are an equal opportunity employer and we are opposed to discrimination on any grounds.
Purpose and Values Barclays has a single cross-business Purpose for Barclays and five core Values which underpin it. Our Purpose is helping people achieve their ambitions in the right way. Put simply this is the answer to the question 'What is Barclays for?' and it should guide our every action as employees. Respect We respect and value those we work with, and the contribution that they make. Integrity We act fairly, ethically and openly in all we do. Service We put our clients and customers at the centre of what we do. Excellence We use our energy, skills and resources to deliver the best, sustainable results. Stewardship We are passionate about leaving things better than we found them. Category: Technology , Keywords: Domain Architect Associated topics: .net, backend, back end, design, design pattern, devops, java, senior, senior software engineer, software engineer lead